Cancellation policy
We understand that plans can change. This policy outlines how you can cancel your order—including regular and pre-order items—and what to expect regarding refunds.
1. Standard Order Cancellations
• You may cancel your order at any time before it has been
shipped to receive a full refund.
• If your order has already shipped, please refer to our Refund Policy for return and refund instructions.
• If your order has already shipped, please refer to our Refund Policy for return and refund instructions.
2. Pre-Order Cancellations
• Pre-orders refer to items not yet in stock but available to reserve in advance.
• You may cancel a pre-order anytime before it is shipped and receive a full refund.
• Estimated shipping times are shown on the product page and confirmed via email after purchase.
• Once a pre-order has shipped, our standard Refund Policy applies.
• You may cancel a pre-order anytime before it is shipped and receive a full refund.
• Estimated shipping times are shown on the product page and confirmed via email after purchase.
• Once a pre-order has shipped, our standard Refund Policy applies.
3. How to Cancel
To cancel your order (regular or pre-order), please contact our customer support team with your order number and details of the item(s) you wish to cancel. You may also email us directly at sale@kneepillow.co.uk.
4. Contact Us
207 Regent Street, Third Floor, Suite 8-120
kneepillow - AFA Ecommerce Limited
London England W1B3HH
Company No: 11688147
VAT No: GB440399294
Email: sale@kneepillow.co.uk
Phone: +447441395503
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
kneepillow - AFA Ecommerce Limited
London England W1B3HH
Company No: 11688147
VAT No: GB440399294
Email: sale@kneepillow.co.uk
Phone: +447441395503
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Last updated: March 10, 2026