Shipping policy
Delivery charges depend on your destination and order value. Check the selected product’s availability and delivery estimate before ordering. Checkout confirms the delivery charge for your address before you pay.
Delivery charges
Free shipping applies automatically when your order reaches the threshold below. Prices use the currency of the selected market. Available destinations and services are confirmed at checkout.
| Destination | Standard charge | Free from |
|---|---|---|
| United Kingdom | £5.00 | £39 |
| United States | US$20.00 | US$100 |
| Canada | C$27.00 | C$100 |
| Europe — available destinations | €15.00 | €100 |
| Australia | A$30.00 | A$100 |
| New Zealand | NZ$33.00 | NZ$100 |
| Singapore | S$25.00 | S$100 |
Standard in-stock courier estimates
The estimates below apply to in-stock items using standard courier delivery. Some items have a different delivery service or a longer lead time; use the estimate shown on the product page for the item you select.
| Destination | Total estimate, including handling |
|---|---|
| UK | 2–4 calendar days: 1–2 days handling plus 1–2 days transit. |
| International destinations above | 4–6 calendar days: 1–2 days handling plus 3–4 days transit. |
All times in this table are calendar days, including weekends, measured from the order date in GMT. Handling is already included in the total. Delivery dates are estimates.
Backorders, made-to-order items and booked delivery
Backordered and made-to-order items have a longer lead time. The product page states the applicable estimate before you order. Where a ready date is shown separately, delivery takes place after the item is ready, using the delivery period shown on that product page.
If your delivery requires a booked appointment, the delivery team will contact you to arrange it. We will contact you if your delivery estimate changes.
Dispatch, tracking and delivery access
We send dispatch or delivery-booking information by email. For courier deliveries, this includes tracking information. Please provide an accurate address and contact number, and tell us about access restrictions before ordering through our Contact Us page.
International duties and taxes
Recipients are responsible for any applicable local import duties and taxes. Customs processing may affect the delivery estimate.
Returns and delivery problems
For return eligibility, postage costs and refund timing, read our Return & Refund Policy. If an order arrives damaged or an item is incorrect, contact us so we can put it right.
Our registered office does not accept returns. Use the returns portal or sale@kneepillow.co.uk to obtain the correct return address. You can also call +447441395503.
Last updated: 10 September 2026