Delivery & Returns
Everything you need to know about our secure dispatch, transit networks, and simple self-service returns portal.
Order Placed
Processed within 12-24 hours
Dispatch
Order by 12 PM GMT for same-day dispatch
Tracked Transit
Royal Mail, Evri, Yodel, FedEx, or DHL
Safe Delivery
Arrives securely in 2-4 business days
🇬🇧 UK Deliveries
Standard Shipping
Secure, tracked delivery for all standard domestic shipments under £39.
Estimated 2–4 business days transit time
Free Shipping
Automatically applied at checkout to all domestic orders over £39.
Estimated 2–4 business days transit time
🌍 Worldwide Shipping
Service Level
Under $100 / Over $100
Shipping Cost
$20.00 / FREE
Transit Time
4–6 business days
Service Level
Under C$100 / Over C$100
Shipping Cost
C$27.00 / FREE
Transit Time
4–6 business days
Service Level
Under €100 / Over €100
Shipping Cost
€15.00 / FREE
Transit Time
4–6 business days
Service Level
Under A$100 / Over A$100
Shipping Cost
A$30.00 / FREE
Transit Time
4–6 business days
Service Level
Under NZ$100 / Over NZ$100
Shipping Cost
NZ$33.00 / FREE
Transit Time
4–6 business days
Service Level
Under S$100 / Over S$100
Shipping Cost
S$25.00 / FREE
Transit Time
4–6 business days
Important Information on Backorder Items
Certain custom furniture, luxury bed, or high-demand items may be marked as backorder on the product page. When ordered, these items take approximately 30 days to process and dispatch from our supplier warehouse. We will keep you updated by email at every stage.
14-Day Window
Hassle-free return request period starting from the day of delivery.
Condition Guarantee
Items must be unused, unopened, and in original brand-new packaging.
Hygiene Seals
Due to hygiene regulations, vacuum-sealed items must remain unopened.
🔄 Self-Service Returns Process
Open the Portal
Log in using your order email and order ID (e.g. #1001).
Select Items
Choose the product(s) and reason you wish to return.
Ship to Warehouse
Print the label and ship to the provided UK fulfillment address.
⚠️ Note: Physical returns are not accepted at our London Regent Street head office. Please use the warehouse label provided by the portal.
Refund Timelines
Once your return package arrives at our warehouse facility, it will undergo inspection to verify conditions (1–2 business days).
- Inspection & Approval: Checked within 48 hours of arrival.
- Processing Time: Standard bank processing takes 7–10 business days.
- Fast-Track: Send your tracking code/courier receipt to support for faster processing.