Payment & Billing Policy

Transparent pricing, secure payments, and flexible payment options for every customer.

Pricing

• Prices are displayed in your local currency based on your location.
• UK customers: prices in GBP, VAT included.
• International customers: prices in your local currency (AUD, CAD, NZD, USD, EUR and others).
• The price shown at checkout is the final price you pay in that currency.
• Prices are subject to change without notice.

Payment methods

Payment security

• SSL encryption protects all transactions.
• PCI DSS compliant payment processing.
• Payment details are never stored on our servers.
• Processed securely by Shopify Payments and Klarna.

100% secure checkout. Your card details are encrypted and are never stored on our servers.

Billing process

• Payment is taken at the time of order.
• You will receive an email confirmation immediately.
• VAT receipts are available on request.
• Order totals include shipping where applicable.

International orders

• Prices are displayed and charged in your local currency.
• Supported currencies include AUD, CAD, NZD, USD, EUR and more.
• Your payment provider may apply conversion fees if your card currency differs.
• Customs duties and import taxes may apply and are the buyer's responsibility.
• These charges are set by your local customs authority, not by us.

Failed payments

If your payment fails, please check the following before trying again:

• Your card details are entered correctly.
• Sufficient funds are available.
• Try an alternative payment method.
• Contact your bank if the issue persists.

An order is not placed until payment has been processed successfully.

Invoices and receipts

• Order confirmations are sent automatically by email.
• VAT invoices are available on request.
• Contact us with your order number to request one.

Billing questions?

Registered office (no returns accepted here)
207 Regent Street, Third Floor, Suite 8-120
KneePillow — AFA Ecommerce Limited
London, England W1B 3HH

Related policies

Return & Refund Policy Shipping Policy Terms of Service Contact Us

Last updated: 10 March 2026