Payment & Billing Policy

Transparent pricing, secure payments

💰 Pricing

  • Prices are displayed in your local currency based on your location
  • UK customers: Prices in GBP (VAT included)
  • International customers: Prices in your local currency (AUD, CAD, NZD, USD, EUR, etc.)
  • The price at checkout is the final price you pay in your displayed currency
  • Prices are subject to change without notice

💳 Payment Methods

We accept the following secure payment methods:

Method Details
Credit/Debit Cards Visa, Mastercard, American Express
Apple Pay Fast checkout on Apple devices
Google Pay Quick payment on Android devices
Klarna Buy now, pay later with flexible payment options.
Learn more >

🔐 Payment Security

Your payment security is our priority:

  • SSL encryption protects all transactions
  • PCI DSS compliant payment processing
  • Payment details are never stored on our servers
  • Processed securely by Stripe and Klarna
✓ 100% secure checkout – your card details are encrypted

🧾 Billing Process

  • Payment is taken at the time of order
  • You'll receive an email confirmation immediately
  • VAT receipts available on request
  • Order totals include shipping (where applicable)

🌍 International Orders

For customers outside the UK:

  • Prices are displayed and charged in your local currency
  • Supported currencies include: AUD, CAD, NZD, USD, EUR, and more
  • Your payment provider may apply conversion fees if your card currency differs
  • Customs duties and import taxes may apply and are the buyer's responsibility
  • These charges are set by your local customs authority

❌ Failed Payments

If your payment fails:

  • Check your card details are correct
  • Ensure sufficient funds are available
  • Try an alternative payment method
  • Contact your bank if the issue persists

Orders are not placed until payment is successfully processed.

📧 Invoices & Receipts

Need documentation for your purchase?

  • Order confirmations sent automatically via email
  • VAT invoices available upon request
  • Contact us with your order number for invoices

📞 Billing Questions?

Our team is ready to assist.
Email: sale@kneepillow.co.uk
Address: AFA Ecommerce Limited, 207 Regent Street, Third Floor, Suite 8-120, London W1B3HH

Last updated: February 2026