Payment & Billing Policy
Transparent pricing, secure payments, and flexible payment options for every customer.
💰 Pricing
• Prices are displayed in your local currency based on your location
• UK customers: Prices in GBP (VAT included)
• International customers: Prices in your local currency (AUD, CAD, NZD, USD, EUR, etc.)
• The price at checkout is the final price you pay in your displayed currency
• Prices are subject to change without notice
• UK customers: Prices in GBP (VAT included)
• International customers: Prices in your local currency (AUD, CAD, NZD, USD, EUR, etc.)
• The price at checkout is the final price you pay in your displayed currency
• Prices are subject to change without notice
💳 Payment Methods
We accept the following secure payment methods:
🔐 Payment Security
Your payment security is our priority:
• SSL encryption protects all transactions
• PCI DSS compliant payment processing
• Payment details are never stored on our servers
• Processed securely by Shopify Payments and Klarna
• PCI DSS compliant payment processing
• Payment details are never stored on our servers
• Processed securely by Shopify Payments and Klarna
✓ 100% secure checkout – your card details
are encrypted and never stored on our servers.
🧾 Billing Process
• Payment is taken at the time of order
• You'll receive an email confirmation immediately
• VAT receipts available on request
• Order totals include shipping (where applicable)
• You'll receive an email confirmation immediately
• VAT receipts available on request
• Order totals include shipping (where applicable)
🌍 International Orders
For customers outside the UK:
• Prices are displayed and charged in your local currency
• Supported currencies include: AUD, CAD, NZD, USD, EUR, and more
• Your payment provider may apply conversion fees if your card currency differs
• Customs duties and import taxes may apply and are the buyer's responsibility
• These charges are set by your local customs authority
• Supported currencies include: AUD, CAD, NZD, USD, EUR, and more
• Your payment provider may apply conversion fees if your card currency differs
• Customs duties and import taxes may apply and are the buyer's responsibility
• These charges are set by your local customs authority
❌ Failed Payments
If your payment fails:
• Check your card details are correct
• Ensure sufficient funds are available
• Try an alternative payment method
• Contact your bank if the issue persists
• Ensure sufficient funds are available
• Try an alternative payment method
• Contact your bank if the issue persists
Orders are not placed until payment is successfully processed.
📧 Invoices & Receipts
• Order confirmations sent automatically via email
• VAT invoices available upon request
• Contact us with your order number for invoices
• VAT invoices available upon request
• Contact us with your order number for invoices
📞 Billing Questions?
207 Regent Street, Third Floor, Suite 8-120
kneepillow - AFA Ecommerce Limited
London England W1B3HH
Email: sale@kneepillow.co.uk
Phone: +447441395503
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
kneepillow - AFA Ecommerce Limited
London England W1B3HH
Email: sale@kneepillow.co.uk
Phone: +447441395503
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Last updated: March 10, 2026