Shipping policy
Fast, reliable shipping across the UK and worldwide. All orders include full tracking from dispatch to delivery.
🇬🇧 UK Delivery
✓ Order cut-off: 12:00 PM (GMT) for same-day processing
✓ Handling time: 1–2 business days (Monday–Friday)
✓ Transit time: 1–2 business days after dispatch
✓ Tracking: All UK orders tracked via Royal Mail, Evri, or Yodel
✓ Handling time: 1–2 business days (Monday–Friday)
✓ Transit time: 1–2 business days after dispatch
✓ Tracking: All UK orders tracked via Royal Mail, Evri, or Yodel
🌍 International Delivery
International Order Details:
• Carriers: FedEx or DHL Express
• Handling: 1–2 business days (Mon–Fri)
• Transit: 3–4 business days after dispatch
• Customs: Recipients are responsible for any local import duties and taxes.
• Carriers: FedEx or DHL Express
• Handling: 1–2 business days (Mon–Fri)
• Transit: 3–4 business days after dispatch
• Customs: Recipients are responsible for any local import duties and taxes.
📦 Our Delivery Partners
We utilise trusted global and local networks including Royal Mail, Evri, Yodel, DHL, and FedEx to ensure your order arrives safely and securely.
⏱️ Processing & Dispatch
All orders are processed within 1–2 business days (Monday–Friday). You will receive an automated email with tracking information as soon as your package leaves our facility.
Important Return Information:
To ensure safe and efficient processing, physical returns are not accepted at our Registered Office address below. Please initiate your return via our Returns Portal to receive the correct UK warehouse return address.
To ensure safe and efficient processing, physical returns are not accepted at our Registered Office address below. Please initiate your return via our Returns Portal to receive the correct UK warehouse return address.
🕐 Backorder Items
Some of our furniture and bed items may be listed as backorder when temporarily out of stock. We operate a continue-to-sell model for these brands, meaning you can still place an order and we will fulfill it as soon as stock arrives.
⚠️ Important — Backorder Delivery Times
✓ Estimated dispatch: Approximately 30 days from the date of your order.
✓ Transit time after dispatch: 2–4 business days.
✓ You will be notified by email as soon as your item is dispatched with full tracking details.
✓ Estimated dispatch: Approximately 30 days from the date of your order.
✓ Transit time after dispatch: 2–4 business days.
✓ You will be notified by email as soon as your item is dispatched with full tracking details.
Which items may be on backorder?
Items showing "Available to order" or marked as backorder on the product page are fulfilled directly once new stock arrives from our supplier. The product page will always show the earliest estimated availability date.
Items showing "Available to order" or marked as backorder on the product page are fulfilled directly once new stock arrives from our supplier. The product page will always show the earliest estimated availability date.
📞 Questions About Your Delivery?
Registered Office Address:
207 Regent Street, Third Floor, Suite 8-120
kneepillow - AFA Ecommerce Limited
London England W1B 3HH
Email: sale@kneepillow.co.uk
Phone: +447441395503
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
207 Regent Street, Third Floor, Suite 8-120
kneepillow - AFA Ecommerce Limited
London England W1B 3HH
Email: sale@kneepillow.co.uk
Phone: +447441395503
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Last updated: March 10, 2026