Payment & Billing Policy

Transparent pricing, secure payments, and flexible payment options for every customer.

Pricing

  • Prices are displayed in your local currency based on your location.
  • UK customers: prices in GBP, VAT included.
  • International customers: prices in your local currency (AUD, CAD, NZD, USD, EUR and others).
  • The price shown at checkout is the final price you pay in that currency.
  • Prices are subject to change without notice.

Payment methods

Method Details
Credit & debit cards Visa, Mastercard, American Express, Discover, Diners Club, UnionPay
Digital wallets Apple Pay, Google Pay, Shop Pay
Klarna Buy now, pay later. See Klarna options
BACS / Direct Bank Transfer Pay by bank transfer. Payment instructions are shown when you select this option at checkout. Your order is dispatched once the transfer has cleared into our account, so it may take longer to arrive than a card or wallet payment.

Payment security

  • SSL encryption protects all transactions.
  • PCI DSS compliant payment processing.
  • Payment details are never stored on our servers.
  • Card and wallet payments are processed securely by Shopify Payments; Klarna handles its own. Bank transfers are paid directly into our business account and never pass through the checkout.

100% secure checkout. Your card details are encrypted and are never stored on our servers.

Billing process

  • Payment is taken at the time of order.
  • You will receive an email confirmation immediately.
  • VAT receipts are available on request.
  • Order totals include shipping where applicable.

International orders

  • Prices are displayed and charged in your local currency.
  • Supported currencies include AUD, CAD, NZD, USD, EUR and more.
  • Your payment provider may apply conversion fees if your card currency differs.
  • Customs duties and import taxes may apply and are the buyer's responsibility.
  • These charges are set by your local customs authority, not by us.

Failed payments

If your payment fails, please check the following before trying again:

  • Your card details are entered correctly.
  • Sufficient funds are available.
  • Try an alternative payment method.
  • Contact your bank if the issue persists.

An order is not placed until payment has been processed successfully.

Invoices and receipts

  • Order confirmations are sent automatically by email.
  • VAT invoices are available on request.
  • Contact us with your order number to request one.

Billing questions?

Detail Value
Email sale@kneepillow.co.uk
Phone +44 7441 395503
Support hours Monday – Friday, 9:00am – 5:00pm (GMT)

Registered office (no returns accepted here)
15 Hanover Square, 6th Floor, Lion Suite
KneePillow — AFA Ecommerce Limited
London, England W1S 1HS

Related policies

Return & Refund Policy Shipping Policy Terms of Service Contact Us

Last updated: 26 August 2026